SolidWorks Services & Support

SolidWorks Subscription Service

We have the resources to help you bring your visions to life with SolidWorks. In this industry where time to market is everything, the faster you get your questions answered and get back to your designs, the more successful you’ll be.

  • Shorten design cycles and enhance profitability
  • Benefit from live local phone support and 24 hour Web support
  • Get direct access to the latest SolidWorks software upgrades and enhancements
  • Access a comprehensive Knowledge Base
  • View your service requests and make enhancement requests

SolidWorks Customer Portal

Enhance your effectiveness using SolidWorks with the SolidWorks Customer Portal. You’ll get:

  • Extensive information
  • Technical news
  • Highlighted technical solutions, SPR look-up, and documentation
  • Ability to view all of your service requests and SPRs
  • Discussion Forums
  • Administrative functions and information

Technical Support

When you need technical help, you can just call or email us:

Technical Support (subscription Customers only)
Phone 1-440-954-9589 ext 207
Fax 1-440-954-3159
Email support@cadventureinc.com

A Letter from Customer Support

Dear Valued Customer:

Our intention is to continually build upon a true, seamless rapid response infrastructure that allows our customers to get answers and help when they need it. Speed and quality are the cornerstones of our customer service philosophy.

Every member of the CADVenture team, at every level, is actively involved in ensuring that quality levels continue to be maintained and new levels reached to guarantee your company’s effectiveness with SolidWorks. Customer satisfaction is our primary goal. By defining and deploying shared quality objectives and strategies with you our customer, we ensure continual achievements.

Our Vision is:

  • To continuously improve customer satisfaction and perception of our solution performance realized through our Support offerings including such things as reliability and responsiveness.
  • To contribute to SolidWorks’ increased market share by fulfilling customer expectations and to reinforce the concepts of “Quality First”, “Vendor Partnership”, and “Better Trained End-Users.

If you have any questions pertaining to CADVenture support, please do not hesitate to contact me. My job is to ensure your success.

Sincerely,

Kelly Schilling
Customer Support Specialist




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CADVenture Account Engineers, left to right. Grant Redford, Manager Johnny Molica, Tonia Lauer, Vlad De Rosa, Jon Smoley

GoTo Assist - Solidworks Tech Support from CADVenture (graphic)Imagine real time support, when you need it and when you want it. Imagine not having to send your files to support. Imagine receiving your SolidWorks support answers in a fraction of the time. That time has arrived.

CADVenture is proud to announce their utilization of "GotoAssist." Today, more than ever, time is money. In business there's no such thing as standing still. People need answers quickly.

By utilizing GoToAssist, CADVenture will be able to provide SolidWorks users real-time support. GoToAssist provides a set of best practice technical- support tools, includes a customizable remote- diagnostic utility, doesn't require a pre-installed client and enables our technical staff to securely support end-user environments anywhere with an Internet connection.

Using GoToAssist, our technical staff and customers can better leverage their time, extend their geographic reach, shorten implementation times and reduce travel-related staff downtime. GoToAssist will enable CADVenture to provide industry-leading remote support - the kind of support that increases our customer's productivity.

CADVenture Application Engineer Larry Kadlub states "The GoToAssist program will save a tremendous amount of time on both ends of the support cycle. How many times have you heard the tech support engineer ask "Can you zip up that assembly and send it to me?" What, 20 megs? Or more? Now, with the ability to see what's on your screen, and actually manipulate the mouse to point something out, the problem can be solved in minutes, versus hours."

To learn more about GoToAssist and how you can utilize it for your support needs, contact our support department!

"My ability to create a model that is clear, concise, and presented in a timely manner moves the whole sales process along quickly. So having access to Subscription Service is invaluable to me. My questions are answered quickly. My favorite is the 'Go to Assist' website where my SolidWorks specialist can 'show' me how to resolve a design issue. All in all, SolidWorks and its support people help me to close business much faster!"

Andy Tirpak
Sales & Design Representative,
American Foam Products