Getting your SolidWorks problem solved
CADVenture is committed to providing a timely response to all calls made to our technical support group. We expect to provide a response within 4 hours from the time we receive the call. We will close all calls that are made and provide follow-up on more complex problems. If our response does not meet your expectation please let us know by contacting Rich Schreiner or John Molica directly.
To help us provide this level of service, please include the following information when you report a problem.
- Release and Service Pack (SP) of your SolidWorks software (select Help, About SolidWorks).
- Configuration of your computer including OS, Service Packs and graphics card information.
- If you need to attach a file please use our FTP site (you will be taken to the login area after completing the form below. If possible in the file mark the part with notes and leaders or colors to show exactly the areas of your question.
- Make sure you compress your file[s] using WinZIP and attach the file (or files) to your email
- If the file[s] are too large for email (10mb or over) then use our FTP site to transfer the file[s]. If you need to set up FTP access, click here. If you have a user account for FTP, click here.
- In the e-mail describe the questions as clearly as you can by making reference to the colors and the note.
- Be prepared to discuss all of the approaches that you have attempted before contacting us.
- If you have not heard back from us in two hours, please call us.
